By placing an order on the Tamiuzz website, you acknowledge that you have reviewed, understood, and agreed to our shipping and delivery policy, which means adhering to all its terms and conditions.

All our shipments are subject to the policies, terms, and conditions of the service provided by our shipping and delivery broker. Under no circumstances can any compensation or claims be made once the order has been confirmed and the beneficiary or customer has been notified of the order’s receipt, except in the following case:

• If the item you received is damaged or defective, you may submit a return request to customer service through the approved communication channels. Necessary measures will then be taken to receive the item, inspect it, and complete the return or exchange process.

⚠ Warning: The store is not responsible for any request if the customer fails to respond within one week from the date of submission.

The customer is responsible for tracking and receiving the shipment directly from the shipping company.

Exchange and Return Policy

The customer bears the cost of returning the products through a shipping company agreed upon by both parties.

The item must be in its original condition as received and must not be damaged.

• The item must be completely identical to the sold product and must not have been tampered with or altered.

• The purchase invoice must be provided.